Woman wearing a black silk slip dress styled with layered silver chain belts against a dark background, showcasing minimalist, genderless jewelry from Lapo Lounge.

Help

Frequently Asked Questions

FAQ

ORDERS

You'll receive a tracking number by email when your order ships. If a package is delayed, or marked delivered but hasn't arrived, contact the carrier directly with your tracking number — they can open an investigation faster than we can.

Orders begin processing quickly. If you need to change or cancel, email hello@lapolounge.com as soon as you can and we'll do what's possible before it ships.

Email hello@lapolounge.com when your order arrives and include a photo. We'll make it right with a replacement or refund.

SHIPPING

Worldwide, from Brooklyn, NY.

U.S. orders ship via USPS or UPS. International orders ship via USPS or DHL at rates shown at checkout.

Learn more about our Shipping Policy.

Yes. Standard U.S. shipping is free on every order, with no minimum.

Yes. We offer shipping anywhere in the world with custom USPS & DHL rates. Just select your preferred shipping option at checkout.

We ship within 1–3 business days. U.S. Standard arrives in 3–7 days. U.S. Express arrives in 1–3 days for a flat $20. International times vary by destination.

We ship every order in a brown cardboard outer box. Inside, your jewelry rests securely in our signature navy-blue floating jewelry box.

RETURNS & EXCHANGES

You have 14 days from delivery to request a return. Pieces must be unworn, in their original condition and packaging, with tags attached and proof of purchase.

To start a return, you can contact us HERE. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Learn more about our Return Policy.

The customer pays for return shipping — we recommend a tracked, insured service.

Lapo Lounge is not responsible for packages that are lost, delayed, or never delivered to our facility, so use a tracked and insured carrier. Refunds are issued once we receive and inspect the piece.

The fastest way to get the piece you want is to return the original and place a new order once the return is approved.

Email hello@lapolounge.com with your order number. We'll send instructions and the return address. Once approved, send your return back within 14 days. Pieces sent back without an approved request can't be accepted.

To start a return, you can contact us HERE.

Sale items, gift cards, and custom or personalized pieces can't be returned.

PRODUCTS

Genderless chain belts and jewelry, made in Brooklyn from recycled stainless steel. Adjustable to fit any body.

One size, fully adjustable. Each belt is 46 inches / 115 cm and fits most waists, roughly sizes 0–20 — worn at the waist or low on the hip.

Stainless Steel is one of the most recyclable metals, as it can be melted down and reformed repeatedly without any loss of structural integrity or quality. It's durable, tarnish-resistant, corrosion-resistant, and skin-safe. It holds its finish without plating or polishing, and it survives daily wear, sweat, and water.

Worn at the waist, low on the hips, crossbody, a wallet chain or long as a necklace. One piece, many ways. Styling guides live on the journal.

We also recommend signing up for our email newsletter for weekly styling inspiration.

CARE

Recycled stainless steel doesn't tarnish and asks very little. Wipe with a soft, dry microfiber cloth after wear. For a deeper clean, use mild soap and warm water, then dry fully. It's water- and sweat-resistant — rain, sweat, and the gym are fine, but remove it before swimming in chlorinated pools, where prolonged exposure can affect the finish over time.

Store your pieces in our signature navy-blue floating jewelry box when not in use.

COMPANY

Brooklyn, New York. Every Lapo Lounge piece is made in Brooklyn. Because our assembly is small-batch and local, your order is prepared directly in our studio.

Most jewelry decorates. Lapo Lounge functions. It began with a vintage chain belt found in a Brooklyn thrift store and a simple idea — jewelry should adapt to the body, not the other way around. Made in Brooklyn from recycled stainless steel, the pieces are genderless, adjustable, and weighted enough to anchor fabric and hold up a pair of pants.

Learn more about Lapo Lounge.

Yes. Lapo Lounge is a Black-owned, woman-owned business, founded and run in Brooklyn.

Learn more about Lapo Lounge.

Not yet. We're online only, shipping worldwide from Brooklyn.

Please send your Press & PR Inquiries HERE and someone will get back to you shortly.

If you want to stock Lapo Lounge, please contact us HERE and someone will get back to you shortly.

We’re not hiring right now. When we are, openings will be posted here.

However, we’re always open to meeting new talent. If you’d like to be considered for future roles, send your resume and contact information HERE

More Questions?

Get in touch