Shipping policy
SHIPPING RATES - All Products (excluding Art Prints)
We offer U.S. & Worldwide shipping. In the U.S., we fulfill all orders through USPS. The rest of the world, we offer custom rates from USPS & DHL. Just select your preferred shipping option at checkout.
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We offer FREE Standard Shipping (3-7 days) in the United States on all orders.
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Express Shipping (1-2 days) is also available at the checkout, for a flat rate of $20 for all orders.
We ship all items within 1-3 days after receiving an order. All items are shipped from NYC, NY.
SHIPPING CONDITIONS
All our items come with a complimentary jewelry box, perfect for travel & everyday storage of your items.
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SHIPPING RATES - Art Prints:
We offer flat $10 shipping on all unframed prints & $25 shipping on all framed prints to the US, Canada, EU & UK. Shipping to the rest of the world varies. All orders are shipped via DHL. See complete art prints shipping breakdown below:
| Unframed | Framed - A4 | Framed - A3 | Framed - A2 | Framed - A1 | |
| United Kingdom | $10 | $25 | $25 | $25 | $25 |
| Germany | $10 | $25 | $25 | $25 | $25 |
| EU | $10 | $25 | $25 | $25 | $25 |
| EEA | $10 | $25 | $25 | $25 | $25 |
| United States | $10 | $25 | $25 | $25 | $25 |
| Canada | $10 | $25 | $25 | $25 | $25 |
| Rest of World | $51.25 | $82.20 | $92.81 | $119.75 | $189.83 |
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Return Policy - All Products (excluding Art Prints)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@lapolounge.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We reserve the right to cancel orders placed by customers who have returned three or more consecutive orders at our sole discretion. This policy is in place to ensure fairness to all customers and to prevent potential misuse of our return system.
If your order is canceled due to this policy, you will be notified via email and a full refund will be issued to your original payment method.
You can always contact us for any return question at hello@lapolounge.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Return Policy - Art Prints
We offer 14-day returns if a print is damaged or the order is defective. Otherwise, all prints are made to order and non-returnable. Please contact hello@lapolounge.com for further help.